Frequently Asked Questions (FAQ)

How long will it take to receive my order?

Our products ship from different fulfillment centers depending on the item.
Typical delivery times range from 5–12 business days. You'll receive tracking information as soon as your order ships.

Why did I receive multiple packages?

To ensure faster delivery, some items may ship separately from different warehouses. Rest assured, your entire order is on its way!

What is your return policy?

You have 10 days from the date of delivery to request a return. Items must be unused, unwashed, and in original packaging. See our Return Policy for full details.

Do you ship internationally?

At this time, we only ship within the continental United States.

How do I contact customer support?

You can reach us by email at CustomerService@thebigbarkshop.com. We typically respond within 1–2 business days.

Are your products made by you?

We partner with trusted suppliers to manufacture and ship products directly to our customers, ensuring high quality and fast service. The Big Bark Shop remains responsible for your full shopping experience.